23 Jan 2020 Do you accept personal checks?No, we do not accept personal checks. We accept money orders, cash, traveler’s checks and credit cards.
22 Jan 2020 Do you have a laundry facility in the hotel?Yes, we have a coin operated washer and dryer for your travelling needs, as well as laundry detergent, bleach and dryer sheets available.
23 Jan 2020 Which credit cards do you accept?We accept MasterCard, Visa and Discover. We do not accept American Express.
22 Jan 2020 Do you offer discount tickets to Enchanted Forest Water Safari?Yes, we offer discounted tickets to Enchanted Forest Water Safari, exclusively for our guests. Tickets are available at the Front Desk and are available for anyone ages 3 and up (Ages 2 and under are free). We require payment in full, and tickets are non-refundable.
23 Jan 2020 Do you offer Gift Certificates?Yes, we have gift certificates available in any denomination. You can purchase one at the front desk or over the phone, by calling 315-369-2484. Need a gift sooner? Purchase Splash Cash online. Splash Cash comes in many denominations and can be used towards the purchase of any hotel experience, Enchanted Forest Water Safari, Calypso’s Cove,Continue reading →
23 Jan 2020 Do you have a fax machine available for guest use?Yes, fax service is available at the front desk for a nominal fee.
23 Jan 2020 Do I need a reservation to stay at your hotel?Reservations are not required, but recommended. Advance booking is suggested for our busy summer season, especially on weekends and holidays.
23 Jan 2020 Do you offer refunds for early departures?Sorry, but we do not offer any refunds after you have checked in. Please verify your length of stay before paying. If you are uncertain as to the number of nights you will be staying, please express that to your reservationist so that they may explain the best way to handle your situation.
23 Jan 2020 How far in advance do I need to make a reservation?We accept reservations up to one year in advance. We require the first night’s stay as a deposit to secure your reservation at the time of booking. We accept MasterCard, Visa, Discover, or you may send in a Money Order. We do not accept personal checks or American Express. Due to the popularity of ourContinue reading →
23 Jan 2020 What is your cancellation policy?All reservations must be cancelled 5 days prior to your arrival for a refund of your deposit minus a $5 cancellation fee (Not including day of reservation). Any cancellation made within 5 days of arrival, not including day of arrival, will forfeit deposit. All cancellations must be made by 3:00 PM. Cancellations must be madeContinue reading →
23 Jan 2020 Can I request a specific room?You can request a specific room type, but we do not guarantee specific room numbers.
23 Jan 2020 Do you have an arcade in the hotel?Yes, located on the ground floor is an arcade and change machine.
23 Jan 2020 Do you have a restaurant on site?No, we do not have a restaurant on site. However, there are plenty of great restaurants within walking distance or just a short drive away.
